Cultural Classics refund policy for any online sales is as follows:

Refund requests will NOT be accepted in the cases 1) Reasonable variations and imperfections in color, size, patterns, decorations, embroidery, mirror work, thread work,  stitching, brass inlay, wood inlay, wood work, or any hand work, 2) If the product you received does not match your home décor or design theme.

Cultural Classics products are hand-crafted by artisans in Pakistan. The products may contain variations in color/pattern and imperfections in making because they are hand crafted. The imperfections found in handmade products make the product unique and add to their natural beauty. We encourage our customers to request additional information and photographs of our products before final purchase.

How to handle damaged shipments

If you receive a product that is damaged, you must inform our Customer Service team services@culturalclassics.com within 7 calendar days of the date of delivery. We will process refund requests for damaged shipments only if informed within this timeframe. Digital photos will be requested from the customer to help our professionals assess the damage incurred. When digital photos are received for your damaged shipment, we will file an insurance claim with the shipping company. Because this process is time-consuming, it may take up to 4-5 weeks to process your refund request.

How to handle return and refund requests, other than damaged shipments:

Please email our Customer Service department at services@culturalclassics.com with your return/refund request and the reason for your product return, along with digital photos of the product, within 7 calendar days of the date of delivery. We will process your refund request only if informed within this timeframe.

Important Information for all returns/refunds:

If your refund/return request is accepted, you will be responsible for return postage to the return address we provide to you. It will take up to 4-5 weeks to completely process your refund request. Our Customer Service team will make the final decision on whether a refund request is to be accepted or not, based on the evidence and information provided.

Because of our limited return policy, we encourage our customers to request additional information and photographs of our products before final purchase. For additional information or to request additional photographs of our products, please contact us at services@culturalclassics.com for 24-7 email customer service. Cultural Classics will do our best to ensure that the product you receive will be outstanding in terms of quality, design, and workmanship.